What it covers
| Payment | Refunded |
|---|---|
| The first payment for a new Pro or Studio plan, monthly or yearly | Yes, in full, if you ask within 7 days of paying |
| A renewal | No |
| The charge for moving from Pro to Studio | No |
| A second refund on the same account | No. Each account can have this refund once |
Wherever the refund applies, the line "Full refund if you ask within 7 days of paying." sits under the upgrade button, and again beside the Pay button in checkout.
Ask for it
- Write to support@nudgehost.com from the address on your account, within 7 days of paying.
- Say that you'd like the refund. You don't need to give a reason.
What happens after
- The plan ends when the refund is made, and your account moves to the free plan.
- An email says "Your Pro plan has ended and your payment is refunded". Banks usually take 5 to 10 days to show the money back on your card.
- Your links keep working, and links made while you paid don't start ending.
- If you hold more than 3 active links, new uploads pause and changes to files pause until you're back under. Nothing is deleted.
- A custom domain stops serving within a day and stays reserved for you for 30 days.
- Passwords already on your links keep working.
Everything the free plan allows is in the free plan's limits. To come back later, upgrade your plan again from the dashboard or the pricing page.