WeTransfer reviews in 2026, sorted by complaint
WeTransfer scores 4.8 on Capterra and 3.4 on Trustpilot. People like how little it asks of them, and most of the recent one-star reviews are about being charged.
Two sites, two stories
- Capterra
- 4.8 from 2,956 reviews
- Trustpilot
- 3.4 from 1,127 reviews
- One-star share on Trustpilot
- 55%
- Five-star share on Trustpilot
- 36%
- Of the 40 newest one-star Trustpilot reviews, read 17 September 2026, those about billing
- 26
Read on 17 September 2026.
Two review sites, two different stories
Capterra rates WeTransfer 4.8 out of 5 across 2,956 reviews. Reviewers there describe sending files to clients without setting up a shared folder or changing permissions. Trustpilot sits at 3.4 across 1,127 reviews, and 55% of them are one star.
The one-star reviews are mostly about money. Of the 40 newest one-star reviews on Trustpilot, read on 17 September 2026, 26 describe a charge the reviewer did not expect or a subscription they could not cancel.
Several of those reviewers say they used WeTransfer once, to collect photos or send a single file, and found a recurring charge months later.
What reviewers like, and what NudgeHost adds
WeTransfer reviewers praise
On NudgeHost
- WeTransfer reviewers praiseSharing files without setting up a shared folder first.On NudgeHostThe same drop-and-share flow, and a QR code on every link, free plan included.
- WeTransfer reviewers praiseRecipients who have never used it can still get the files.On NudgeHostRecipients need no account here either, and the file stays at its link for 14 days on a free account, or until you remove it on Pro.
- WeTransfer reviewers praiseA free tier that covers everyday sending.On NudgeHostA free account holds 3 live links for 14 days each, with no card.
- WeTransfer reviewers praiseKnowing when the first download has happened.On NudgeHostEvery link shows its view count on the dashboard, free plan included.
Common WeTransfer complaints
None of the 2026 reviews quoted here has a reply from WeTransfer.
Transfers gone after 3 days
Two 2026 Trustpilot reviewers name the window. One moved to a service with "a download window of 30 days, instead of WeTransfer's ridiculous 3-day cut-off", and another missed the 3-day window on files sent to them.
WeTransfer's reply, 25 July 2024: To a 2024 reviewer who lost files when the window was shortened without warning, they wrote that they would "do our best to have better communication about the changes in the future."
On NudgeHost: a free account's links stay up for 14 days, and a paid plan's have no expiry unless you set one.
Charges reviewers did not expect
A July 2026 reviewer received photos from a friend once, then found a "euro 9,99 weekly subscription I never knowingly agreed to." In September another counted £189.81 in charges since April, against the £105 they expected to pay.
On NudgeHost: the free plan asks for no card, and Pro or Studio starts only when you choose it at checkout. Plans bill monthly or annually.
Cancelling, and reaching anyone about it
An August 2026 reviewer writes "I am trying to cancel and it is impossible." A June reviewer found no phone number and no answer to daily emails, and a July reviewer says cancelling took five steps and 30 minutes.
WeTransfer's reply, 14 August 2024: To a 2024 reviewer who found the checks at cancellation excessive, they wrote "We take the security of your data very seriously" and linked their verification steps.
On NudgeHost: Manage billing on the dashboard opens Stripe's billing portal, and a cancelled plan moves to the free plan with nothing deleted.
Uploads that stall partway
A June 2026 reviewer waited three hours while a large video upload reached 83%, fell back to 81% "and got stuck in an endless loop." Two 2-star reviews from 2024 and 2025 describe transfers stuck anywhere up to 99%, and at 77%.
Prices that rose at renewal
A 2025 reviewer paid £54 in November 2023 and £108 in November 2024, then was offered £210. Another went from €120 a year to €228. A September 2026 reviewer gives four stars, and would give five if the new owner "hadn't increased the subscription price so much".
NudgeHost vs WeTransfer
| Feature | NudgeHost | WeTransfer |
|---|---|---|
| Free plan | 3 active links at once, each live for 14 days from upload | 10 transfers or 3 GB in any 30-day rolling window |
| Largest free file, and how long it stays up | 25MB a file, and a free link stays up for 14 days. Pro and Studio keep links until you delete them | Up to 3 GB, and a Free or Starter transfer stays online for up to 3 days |
| After a link expires | An ended free link's file is kept 7 days, and upgrading in that time brings the link back | Ultimate, Teams and Enterprise only, for up to a year after expiry for smaller files and up to 90 days for larger ones |
| When you stop paying | The account moves to the free plan and nothing is deleted, and links made while you paid never start expiring. Uploads pause while it is at the free plan's link limit, and a custom domain stops serving and is released after 30 days | Active transfers stay online for up to 28 days, then are permanently deleted |
| Entry paid price | Pro at $12/mo, or $120 a year | Starter at $84 a year, and the monthly price depends on your country |
| Refunds | A full refund of a new plan's first payment within 7 days. Otherwise cancelling takes effect at the end of the billing cycle, with no partial refunds | Within 20 days of a monthly charge or 60 days of a yearly one, for the most recent charge |
| API access | Every plan, free included, on the same v1 REST API | No transfer API documented, beyond an activity-log API for Enterprise workspaces |
Every figure comes from the NudgeHost vs WeTransfer comparison, checked 16 September 2026.
What the reviews actually tell you
WeTransfer is well liked by the people who send with it. Reviewers on both sites describe years of use and clients who get their files without learning a new tool.
The one-star reviews name four things: charges the reviewer did not expect, a subscription they could not cancel, uploads that stall, and files gone after 3 days.
For links that need to outlast a transfer, NudgeHost is the better choice. A free account holds 3 links for 14 days each and asks for no card. A paid plan keeps a link until you delete it and cancels from the dashboard. The quickest test is to drop a file to get started, then open the link on another device next week.
If the file is a document people should read in place, you can make a shareable link for a PDF in a minute. For every figure side by side, see the NudgeHost and WeTransfer comparison, and for six hosts measured on the same questions, our list of WeTransfer alternatives. What each plan carries is set out on the pricing page.
Frequently asked questions
Is WeTransfer any good?
It scores 4.8 on Capterra from 2,956 reviews and 3.4 on Trustpilot from 1,127, 55% of which are one star. The praise is about ease of use. The complaints are about unexpected charges, cancelling, stalled uploads and the 3-day window.
Why do WeTransfer's ratings differ so much between sites?
The two sites collect different stories. Capterra reviewers mostly describe sending files, while 26 of the 40 most recent one-star reviews on Trustpilot describe an unexpected charge or a subscription that would not cancel.
What are the most common WeTransfer complaints?
Charges the reviewer did not expect, trouble cancelling or reaching support, uploads that stall partway, files that expire after 3 days, and prices that rose at renewal.
How long do WeTransfer files stay online?
Up to 3 days on the Free and Starter plans. A NudgeHost free account's links stay up for 14 days, and a paid plan's have no expiry unless you set one.
What is a good WeTransfer alternative for a link that stays up?
NudgeHost. Sign up free, with no card, and hold 3 links for 14 days each, or move to Pro and keep links until you delete them.
A link that outlasts a 3-day transfer
A free account holds 3 links for 14 days each and asks for no card. Pro keeps a link until you delete it.